Version 1.0Effective: September 2026

Cancellation & Refund Policy

This policy outlines the cancellation procedures and refund eligibility for Proventa concierge coordination, founding memberships, and third-party provider bookings.

1. Fundamental Structure of Charges

To provide absolute financial clarity, Proventa categorizes all concierge transactions into two distinct components:

A. Proventa Concierge FeesCovers research, option curation, recommendation cycles, and concierge execution coordination.

B. Third-Party Provider ChargesDirect costs for airline tickets, hotel reservations, dining deposits, transport fares, or vendor purchases.

2. Third-Party Provider Cancellation Rules

Third-party vendor bookings (such as scheduled flight tickets, hotel rooms, event admissions, or restaurant deposit holds) are strictly subject to the specific cancellation and refund policies established by that airline, hotel, or merchant.

Merchant Terms Pass-Through:Where a provider offers a full or partial refund for a cancellation, Proventa will process that refund back to your original payment method via Razorpay once confirmed by the provider. Where a ticket or reservation is non-refundable per provider terms, Proventa cannot alter that policy.

3. Cancellation Prior to Provider Execution

If you choose to cancel a request while it is in Requested, Recommended, or Customer Approved (Pre-Execution) status before our concierge desk has finalized payment or confirmed booking with the provider, you will not incur third-party booking charges.

4. Refund Processing & Settlement

Approved refunds are credited directly to the original payment source (UPI, netbanking, or payment card) through Razorpay. Processing times depend on banking settlement networks (typically 5 to 7 business days per standard Indian banking cycles).

5. Cancellation Inquiries

To request cancellation of an active task, contact your Proventa Concierge directly via the task chat or email concierge@proventa.in.