Grievance & Redressal Desk
Designated point of contact for privacy concerns, data protection inquiries, and formal grievance escalation.
1. Designated Privacy & Grievance Officer
In accordance with applicable Information Technology and Data Protection provisions under Indian law, the designated contact details for our Grievance Desk are provided below:
2. Grievance Redressal Process
Submit your concern or dispute details either through our interactive Privacy Requests Portal or by sending an email with subject line "Formal Grievance: [Summary]" to privacy@proventa.in.
You will receive a formal acknowledgment and tracking reference within 48 hours containing the designated resolution timeline.
Our core leadership will investigate operational logs, audit trails, and provider correspondences to provide a written resolution within 15 to 30 calendar days.
3. Operational vs. Legal/Privacy Inquiries
For urgent day-to-day concierge assistance, flight adjustments, or restaurant reservation modifications, please contact your concierge team directly through the in-app chat or email concierge@proventa.in.